Protronix Controls

Technical Support

2009-02-05T08:09:00.000-08:00

Technical Support

-All of the products that Protronix Controls sells, we provide service.
-We are the technical support for the products. It is our belief that if we sell it, we will take care of it.

Key Benefits

-We have engineers on staff to assist in product selection.
- Support will come from Protronixc Controls, Inc. on the products we sell.
-If necessary, someone from Protronix Controls will show up and take care of you.

Capabilities

-We are trained on the products that we sell, we can take care of customers who purchase products from us. This separates us from the competition.
-We really care about our customers.
-We will be there for you. You will get a call back from someone if you have a problem.
-We know who to talk to and can pull in the assistance you need from our vendor application engineers.

Capability 1
For the products that we distribute for, we know ho to correctly apply them to your applications.

Capability 2
If something is wrong, we will take care of it.

Capability 3
For the territory that we distribute in, we will be there for you.

Integration

For any of the products that Protronix Controls distributes, we can integrate, install, build panels or start up. We perform these services with partners that we have teamed up with.

Integration Partners

C-Mation
Protronix Controls has partnered with C-Mation to offer the customer the ability to receive successful installations of automation products. C-Mation specializes in integration of Opto-22 products, but that is not the only control platform that they use. C-Mation has done projects like: Automation of mixing system, flow computers, cathodic protection systems, water and waste water systems, facility monitoring, energy scheduling systems, convenience store monitoring, dairy automation systems, tank level systems, and many others.

KD Engineering
Full integration services, variable frequency, motion controls, and project management.

Syscon
Integrations of PLC projects, panel builders.

Protronix Technical Support
Is a range of services providing assistance with technology products such as electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product-rather than providing training, customization, or other support services.

Most companies offer technical support for the products they sell.
In addition, some fee-based services are available upon request.

Coverage of support
Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using e-mail or fax; basic problems can be addressed over the telephone or; while more complicated problems with equipment may need to be dealt with in person.

Level I- This is the initial support level responsible for basic customer issues. It is synonymous with first-line support. The first job of our Level I specialist is to gather the customer's information and to determine the customer's issue by analyzing the symptoms. We will identify what the customer is trying to accomplish so that time is not wasted. Once identification of need is established, our Level I can begin sorting through the possible solutions available. Personnel at this level have a basic to general understanding of the product or service. Nevertheless, the goal for this group is to handle 70%-80% of the customers before finding it necessary to move to level II.

Level II- This is a more in-depth technical support level than tier I containing experienced and more knowledgeable personnel on a particular product or service. It is synonymous with level 2 support advanced technical capabilities.

Level III- This is the highest level of support involving vendor engineers. We will help facilitate this through our vendors.

Track Recording
Protronix Controls, Inc. believes it is important to continue to track incidents even when action is being provided by a vendor.

Tough Economic Times

2009-01-15T14:36:00.000-08:00

“Tough Economic Times”

“We deliver automation control solutions”

We hear this everywhere in all types of industries right now.

But, what is Protronix doing to assist you in getting through these tough economic times?

We are pleased to assist you in the following areas to help you weather these tough economic times.

Money Saving you money..

-- crossing like for like with cost saving parts, usually our price is lower, this allows you

       to start lowering maintenance costs.

        -- ASK about our Demo/Trial process.

Delivery

On time.
We will stock the items you're buying, so we have inventory and we encourage our vendors to do the same.

Outside sales Engineer can stop by. Application Support.

      -- Less down time: Sensors that work right in the application(s).

-- Solving application problems and concerns to evaluate your needs one on one.

-- If you are not tied into brand specific we can get what you need.

Technical support.

--Providing Inside Technical support just a phone call away.

Customer service Providing you service that is tailored to you specific needs.

-- We are not a one size fits all company, we will work to your specific requirements.

Solutions We have Panel products, Motion, Sensor and Automation controls for you.

-- Visit our web www.protronixcontrols.com

RMA We can assist you with returns for repair items.
Training We do provide training.
PROVE IT TO ME

Ask about our no obligation Demo/Trial purchases.

-Try before you buy, if it works keep and purchase.

-If it does not work in your application no hassle to return.

Easy no hassle returns

You do not need to come in, simply call 801-683-3133. We handle all the details and inform you what to do next.

-Convenient RMA form can be found on our web site www.protronixcontrols.com

-We can also email or fax the form to you.

-We can fill the form out over the phone with you.

Protronix Controls, Inc. team is here to assist you and your company to succeed.

We look forward to hearing from you soon.

Meet the Staff

2008-12-07T19:17:00.001-08:00

Kelly Fujikawa~ CEO/Sales Engineer/Outside Sales

Brenda Thompson~ Customer Service/Office Manager/Accounts PayableJanell Bloom ~Customer Service/Inside SalesJim McIntire ~ Inside Sales/ Technical Support
Scott Stromberg~ Shipping/Expediting
Kristy Fujikawa ~Accounts Receivable